Job Title: Workforce Analyst

Company: Buwelo Ghana
Location: Tema
Employment Type: Full-Time
Application Deadline: 31 March 2026

Company Profile

Buwelo Ghana is a forward-thinking organization focused on delivering exceptional customer experience solutions through innovation, data-driven insights, and operational excellence. The company fosters a collaborative and inclusive work environment where employees are empowered to grow, contribute, and make a measurable impact.

Role Overview

The Workforce Analyst plays a key role in optimizing workforce efficiency by supporting forecasting, scheduling, real-time monitoring, and performance reporting. This role requires strong analytical capabilities, attention to detail, and the ability to translate data into actionable insights that improve operational performance.

Key Responsibilities

• Monitor real-time operations to ensure optimal staffing levels and service performance.
• Support workforce planning activities including forecasting, scheduling, and capacity planning.
• Analyze performance data and generate reports to support decision-making.
• Identify trends, gaps, and opportunities for operational improvement.
• Collaborate with operations and team leads to align workforce plans with business needs.
• Develop and maintain accurate reports and dashboards using relevant tools.
• Ensure adherence to service level agreements (SLAs) and operational targets.
• Provide insights and recommendations to improve workforce efficiency and productivity.

Key Requirements

• Minimum of 1 year of experience in a Workforce Management (WFM) role (Real-Time, Scheduling, Forecasting, or Reporting).
• Strong proficiency in Microsoft Excel (including advanced functions) and PowerPoint.
• Experience with at least one reporting or WFM platform such as TAMA, Vicidial, Zendesk, Genesys, or Power BI.
• Strong analytical, problem-solving, and communication skills.

Key Competencies

• High attention to detail and accuracy.
• Strong analytical and critical thinking ability.
• Effective communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities.
• Strong organizational and time management skills.
• Ability to perform effectively in a fast-paced environment.

APPLY FOR THIS JOB

Interested candidates should submit their CV