Moto Operations Associate

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 25 May 2026

About Uber

Uber is a global technology company transforming the way people and goods move. Through innovative mobility and delivery solutions, Uber connects millions of people to opportunities every day. Our mission is to help the world move better by creating reliable, accessible, and efficient transportation experiences for everyone.

At Uber, we foster a collaborative, inclusive, and fast-paced environment where bold ideas thrive and employees are empowered to make meaningful impact. We value innovation, ownership, and teamwork, and we are committed to creating a workplace where every individual feels welcomed, respected, and supported.

The Role

Uber is looking for a highly analytical and results-driven Moto Operations Associate to join our Ghana team in Accra. In this role, you will support the growth and performance of Uber’s rider marketplace by identifying operational opportunities, analysing rider behaviour, and executing initiatives that improve rider engagement, retention, and overall experience.

You will work closely with cross-functional teams to optimise marketplace performance, drive operational excellence, and contribute to the continued growth of Uber’s operations in Ghana.

Key Responsibilities

As a Moto Operations Associate, you will:

• Support the growth of Uber’s rider base in Accra by analysing rider behaviour, identifying friction points, and implementing initiatives that drive acquisition and repeat usage.
• Execute and optimise rider engagement strategies, including promotions, lifecycle campaigns, and targeted interventions for key rider segments.
• Monitor key marketplace metrics such as active riders, trip frequency, cancellations, and retention, and translate insights into operational improvements.
• Collaborate with cross-functional teams including Marketing, Driver Operations, Customer Support, and Policy to enhance the rider experience in Ghana.
• Conduct experiments, evaluate performance outcomes, and implement data-driven strategies to improve affordability perception, reliability, and rider satisfaction.
• Prepare reports, dashboards, and performance analyses to support business decision-making and operational planning.
• Contribute to process improvement initiatives and support the automation of operational workflows where applicable.

Qualifications and Experience

To succeed in this role, you should have:

• A minimum of two (2) years of experience in business operations, finance, commercial strategy, consulting, analytics, or related fields.
• Advanced proficiency in Microsoft Excel and/or Google Sheets, with the ability to analyse datasets, build forecasts, and develop dashboards.
• Strong analytical and problem-solving skills with the ability to transform insights into actionable recommendations.
• Demonstrated ability to influence stakeholders and drive cross-functional collaboration.
• A proactive, self-driven approach with strong ownership and accountability.
• Professional fluency in English; proficiency in a local Ghanaian language will be an added advantage.
• Experience with SQL is preferred, alongside a willingness to learn quickly.
• Experience managing projects or initiatives in fast-paced, high-growth environments.
• Strong presentation and communication skills with the ability to engage senior stakeholders effectively.

Preferred Qualifications

The ideal candidate will also have:

• Experience designing or optimising campaigns, incentives, growth strategies, or customer engagement initiatives.
• Experience working in fast-paced environments where prioritisation and experimentation are essential.
• Knowledge of dashboarding tools, process automation, and operational reporting.
• Experience combining analytics with stakeholder management in operations, strategy, consulting, or commercial functions.

Why Join Uber?

At Uber, you will have the opportunity to build innovative solutions that impact millions of people globally while advancing your own career in a dynamic and supportive environment.

What We Offer

• Career Growth Opportunities: Access to learning programs, mentorship, and opportunities for career advancement.
• Collaborative Culture: A diverse and inclusive workplace that encourages innovation, teamwork, and creativity.
• Meaningful Impact: Contribute to projects and initiatives that shape the future of mobility in Ghana and beyond.
• Dynamic Work Environment: Work in a fast-paced environment where your ideas and contributions drive real business outcomes.

Work Environment

Uber values in-person collaboration and teamwork. Employees are generally expected to spend at least half of their working time in their assigned office unless formally approved for remote work. Certain operational roles may require full-time office presence depending on business needs.

Diversity and Inclusion

Uber is committed to building a workplace where everyone feels included and empowered to succeed. We celebrate diversity and welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an Equal Opportunity Employer and do not discriminate based on race, gender, ethnicity, religion, disability, age, or any other protected status.

How to Apply

Apply online by clicking on the application button below.