Customer Care Executive

Location: Accra
Employment Type: Full-Time

Company Profile

St. Michael’s Specialist Hospital is dedicated to delivering high-quality healthcare services through professionalism, compassion, and patient-centered care. We provide a supportive and welcoming work environment that encourages teamwork, continuous learning, and excellence in service delivery.

Job Summary

We are seeking a professional and customer-focused Customer Care Executive to enhance patient experience by providing timely support, responding to enquiries, and ensuring exceptional customer service at all touchpoints. The ideal candidate will demonstrate excellent communication skills, professionalism, and the ability to resolve concerns efficiently.

Key Responsibilities

• Respond promptly and professionally to patient enquiries regarding hospital services
• Provide accurate information about hospital services, procedures, and processes
• Handle and resolve customer complaints effectively and courteously
• Maintain accurate customer interaction records and documentation
• Deliver an excellent customer service experience to patients and visitors
• Support front desk and administrative operations when required
• Promote a positive and welcoming environment for patients and guests

Qualifications

• Bachelor’s Degree in Business Administration, Communication, or a related field
• Minimum of 3 years of relevant experience in customer service

Skills and Competencies

• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Good interpersonal and customer relationship management skills
• Basic computer proficiency
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment

What We Offer

• A professional and supportive working environment
• Opportunities for career growth and development
• Competitive compensation and benefits package

Application Deadline

25 May 2026

How to Apply

Apply online by clicking on the application button.