Coordinator, Digital Business

Location: Accra
Employment Type: Full-Time
Company: MTN Ghana
Application Deadline: 20 May 2026
Vacancy Reference: MTNGH-DIG (DB2)-001-2026

Company Profile

MTN Ghana is Ghana’s leading telecommunications and digital solutions provider, committed to delivering innovative technology services that connect people and businesses across the country. MTN fosters a dynamic, inclusive, and high-performance work environment driven by innovation, collaboration, and customer-centricity.

Role Purpose

The Coordinator, Digital Business will support the development, implementation, and management of digital business initiatives, partnerships, and commercial activities aimed at driving customer growth, digital adoption, and business performance. The successful candidate will collaborate across teams to support digital solutions, data-driven decision-making, and customer engagement strategies.

Key Responsibilities

• Support the execution of digital business strategies, commercial initiatives, and partnership activities.
• Coordinate digital business projects to ensure timely delivery and alignment with organisational objectives.
• Analyse business and customer data to identify growth opportunities and support strategic decision-making.
• Collaborate with internal and external stakeholders to support the development and implementation of digital solutions.
• Monitor market trends, customer behaviour, and competitor activities to support innovation and business growth.
• Assist in managing digital products, platforms, and customer engagement initiatives.
• Prepare business performance reports, dashboards, and presentations for management review.
• Support customer-centric initiatives aimed at enhancing digital customer experience and satisfaction.
• Participate in cross-functional projects using Agile and Scrum methodologies where applicable.
• Contribute to continuous improvement initiatives within the digital business function.

Educational Qualification

• Bachelor’s degree in Business Administration, Marketing, Economics, Management, Information Systems, or a related commercial or business-focused discipline.
• Professional certification or training in Sales, Business Development, Marketing, or Commercial Management will be an added advantage.

Experience

• Minimum of three (3) years’ experience in a digital, commercial, business development, or partnerships environment, preferably within telecommunications, media, technology, or data-driven businesses.

Professional and Technical Competencies

• Good knowledge of digital tools and digital business solutions.
• Strong stakeholder relationship management skills.
• Knowledge of Excel and digital analytics tools such as Power BI and Google Analytics will be an advantage.
• Understanding of Scrum and Agile methodologies.
• Knowledge of app and web development processes.
• Project management and coordination skills.
• Strong customer-centric mindset and commercial awareness.
• Excellent analytical, communication, and problem-solving abilities.
• Ability to work collaboratively within cross-functional teams.

MTN Values

The successful candidate must demonstrate and uphold MTN’s core values:

• Lead with Care
• Collaborate with Agility
• Serve with Respect
• Can Do with Integrity
• Act with Inclusion

MTN Vital Behaviours

Candidates must also demonstrate the following Behaviours:

• Complete Candor
• Complete Accountability
• Active Collaboration
• Get It Done

Benefits Summary

MTN Ghana offers a competitive remuneration and benefits package designed to support employee wellbeing, career development, and professional growth within a dynamic and innovative work environment.

Guideline for Application

Qualified applicants should indicate Vacancy Ref No: MTNGH-DIG (DB2)-001-2026 as the email subject and ensure that CVs are saved in the applicant’s name. Applications submitted without the correct subject line or CV naming format may be disqualified.

How to Apply

Apply online by clicking on the application button.

Qualified applicants should indicate Vacancy Ref No: MTNGH-DIG (DB2)-001-2026 as the email subject and ensure that CVs are saved in the applicant’s name. Applications submitted without the correct subject line or CV naming format may be disqualified.