Fixed Products and Presales Manager (Full-Time)

Location: Accra, Ghana
Company: AT Ghana
Employment Type: Full-Time
Application Deadline: 07 June 2026

Company Profile

AT Ghana is a leading telecommunications and digital solutions provider committed to delivering innovative connectivity, enterprise technology solutions, and exceptional customer experiences. We empower businesses through cutting-edge products, reliable networks, and transformative digital services. At AT Ghana, we foster a collaborative, inclusive, and high-performance culture where innovation, customer focus, and continuous improvement drive our success.

Position Summary

AT Ghana is seeking an experienced and commercially driven Fixed Products and Presales Manager to join the AT Business Department. Reporting to the Director, Products and Commercial Marketing, the successful candidate will lead product development, product lifecycle management, presales engineering, solution design, and enterprise project delivery initiatives.

This role is critical to maximizing business revenue through innovative fixed product offerings, competitive pricing strategies, customer-centric solution development, and effective stakeholder engagement. The successful candidate will combine technical expertise with commercial acumen to drive business growth, enhance customer satisfaction, and strengthen AT Ghana’s position within the enterprise solutions market.

Key Responsibilities

Product Strategy & Lifecycle Management

• Develop and manage innovative fixed products and enterprise solutions aligned with market opportunities and customer needs.
• Create product proposals supported by market intelligence, customer insights, and competitive analysis.
• Develop business cases that demonstrate commercial viability and return on investment.
• Manage the end-to-end product lifecycle, including development, launch, optimization, and retirement.
• Monitor product performance and profitability, making data-driven recommendations on investment, enhancement, or withdrawal decisions.
• Plan and execute product migration strategies to ensure seamless customer transitions when services are retired.
• Collaborate with Finance to develop competitive pricing structures that support revenue growth and profitability objectives.
• Coordinate with Marketing to develop effective product, service, and brand communication strategies.

Presales & Solution Engineering

• Partner with Sales teams to understand customer requirements and develop tailored enterprise solutions.
• Participate in technical sales meetings and customer engagements to support business development efforts.
• Prepare technical specifications, solution proposals, and bid documentation for strategic opportunities.
• Deliver compelling technical presentations and product demonstrations to customers and stakeholders.
• Design enterprise solutions that address customer communication, connectivity, and technology requirements.
• Conduct client site surveys and technical assessments for enterprise projects.
• Develop business cases and value propositions that accelerate customer adoption of AT Ghana solutions.
• Evaluate solution feasibility and support commercial decision-making through technical and financial analysis.

Project Delivery & Stakeholder Management

• Manage enterprise solution deployment projects from initiation through completion.
• Coordinate cross-functional teams, third-party vendors, and technical stakeholders to ensure successful project delivery.
• Monitor project timelines, budgets, and quality standards to ensure delivery within agreed specifications.
• Manage customer expectations through proactive communication and progress reporting.
• Act as Project Manager for non-standard enterprise solutions and strategic customer projects.
• Build strong relationships with internal stakeholders, customers, partners, and vendors to facilitate collaboration and business success.

Service Assurance & Operational Excellence

• Collaborate closely with Network Services teams to resolve service issues and maintain high service availability.
• Oversee the resolution of enterprise network outages and service faults, ensuring timely communication and effective corrective action.
• Monitor service performance trends and prepare reports to support continuous service improvement initiatives.
• Ensure compliance with contractual Service Level Agreements (SLAs), including Mean Time to Repair (MTTR) commitments.
• Support the implementation of quality management processes and ensure compliance across enterprise solution deployments.
• Drive continuous improvement initiatives that enhance service delivery, operational efficiency, and customer satisfaction.

Team Leadership & Capability Development

• Build and manage a high-performing presales technical team capable of supporting nationwide enterprise sales opportunities.
• Provide coaching, mentoring, and technical leadership to team members.
• Deliver product and solution training programs that enhance sales team capabilities and product knowledge.
• Maintain strong relationships with technology vendors and industry partners to stay informed on product innovations and market developments.
• Provide regular performance updates and strategic recommendations to senior management.

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering with Computing, Information Technology, or a related field.
• Professional networking certifications such as CCNA, CCNP, or higher-level certifications will be an added advantage.
• Minimum of five (5) years of relevant experience in product management, presales engineering, enterprise solutions, telecommunications, or managed services.
• Demonstrated experience developing commercial and pricing propositions that drive business growth.
• Proven experience in a customer-facing technical or commercial environment.
• Experience managing enterprise projects and cross-functional stakeholders.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, advanced modelling, and data analysis.
• Experience within telecommunications, ICT, enterprise solutions, or managed services environments is highly desirable.
• Accounting or management accounting experience will be an advantage.

Core Competencies

• Strong customer-centric mindset with a commitment to delivering exceptional customer experiences.
• Strategic thinking and commercial acumen.
• Excellent product management and enterprise solutions expertise.
• Advanced analytical, financial modelling, and business case development skills.
• Strong communication, presentation, and stakeholder engagement capabilities.
• Ability to simplify complex technical concepts for business audiences.
• Excellent relationship-building and influencing skills.
• Strong problem-solving and decision-making abilities.
• High level of initiative, accountability, and self-motivation.
• Ability to work effectively in a fast-paced and evolving environment.
• Strong organizational, planning, and prioritization skills.
• Attention to detail while maintaining focus on strategic objectives.
• High levels of integrity, reliability, and professionalism.

Key Performance Indicators (KPIs)

• Achievement of total revenue targets.
• Effective management and growth of base revenue.
• Delivery of customer acquisition targets.
• Customer satisfaction and service quality performance.
• Product profitability and lifecycle performance.
• Successful delivery of enterprise projects within scope, budget, and timeline.
• Service availability and SLA compliance metrics.

How to Apply

Apply online by clicking on the application button