Job Title: Front Office Associate

Location: Roman Ridge, Accra

Company Profile

Azmera Restaurant is a premier dining destination renowned for delivering exceptional cuisine and outstanding customer experiences. We are committed to creating a warm, welcoming atmosphere where every guest feels valued. As we continue to grow, we are seeking a professional, friendly, and customer-focused Front Office Associate to serve as the first point of contact for our guests and support the smooth operation of our front office.

Position Summary

As a Front Office Associate, you will welcome guests, manage front desk activities, handle customer enquiries, and provide administrative support to ensure an exceptional guest experience. You will play a key role in representing the restaurant’s brand by delivering courteous, efficient, and professional service.

Key Responsibilities

• Welcome guests warmly and provide exceptional customer service at all times.
• Manage front desk operations, including greeting visitors and responding to enquiries.
• Answer telephone calls promptly and direct enquiries to the appropriate team members.
• Coordinate reservations and assist with guest seating when required.
• Provide accurate information about the restaurant’s services, menu offerings, and promotions.
• Handle customer concerns professionally and escalate issues when necessary.
• Maintain accurate records and perform routine administrative tasks.
• Keep the reception area clean, organized, and presentable.
• Collaborate with restaurant staff to ensure seamless guest experiences.
• Support other administrative and operational duties as assigned.

Qualifications and Requirements

Applicants should possess:

• A degree in a related field, preferably Business Administration or a similar discipline.
• Outstanding communication and customer service skills.
• One (1) to two (2) years of experience in a front office, reception, or administrative role is preferred.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and other standard office applications.
• A professional appearance, positive attitude, and excellent interpersonal skills.
• The ability to multitask and work effectively in a fast-paced environment.

How to Apply

Interested and qualified candidates should apply online by clicking on the application button.