General Manager (Operations) – Full-Time

Location: Tema, Ghana
Organisation: Duapa Agri
Employment Type: Full-Time
Application Deadline: 14 August 2026

About Duapa Agri

Duapa Agri is a leading Ghanaian agribusiness dedicated to creating value across the agricultural supply chain through sustainable sourcing, processing, manufacturing, and distribution of high-quality food products. The company is committed to operational excellence, innovation, food safety, and building resilient systems that drive growth across local and regional markets. At Duapa Agri, we empower talented professionals to make a lasting impact while contributing to the transformation of Africa’s agribusiness sector.

Position Summary

Duapa Agri is seeking an experienced and results-driven General Manager (Operations) to provide strategic leadership across the company’s operational functions. Reporting to the Managing Director, the successful candidate will lead operational excellence, strengthen systems and processes, improve productivity, and ensure the seamless integration of production, warehousing, logistics, quality, commercial operations, and people management. This role requires a decisive leader who can build scalable systems, drive accountability, and deliver measurable business results in a fast-paced environment.

Key Responsibilities

Operational Leadership and Performance Management

The successful candidate will:

• Lead the daily, weekly, and monthly operational activities across all departments under their leadership.
• Set clear performance expectations and key performance indicators (KPIs) for operational department and unit heads.
• Conduct structured performance reviews and drive a culture of accountability and continuous improvement.
• Prepare concise and accurate weekly operational reports for the Managing Director.
• Establish and manage an effective escalation framework, resolving operational issues while escalating critical matters with sound analysis and recommendations.
• Ensure operational decisions are made at the appropriate level, allowing executive leadership to focus on strategic priorities.

Systems, SOPs and Process Excellence

• Design, implement, document, and continuously improve Standard Operating Procedures (SOPs) across all core operational processes.
• Lead the effective utilisation of the company’s Enterprise Resource Planning (ERP) platform and operational systems.
• Drive process discipline, data integrity, and continuous operational improvement across the business.
• Ensure all operational documentation remains current, accessible, and consistently applied.

Warehousing, Inventory and Logistics

• Oversee post-procurement operations, including commodity intake, warehouse management, inventory control, and outbound distribution.
• Maintain high standards for warehouse operations, inventory accuracy, traceability, stock integrity, and loss prevention.
• Lead logistics planning, fleet coordination, transport scheduling, route optimisation, and delivery performance.
• Coordinate export logistics and shipping documentation with procurement and commercial teams.
• Ensure accurate, real-time inventory visibility across all locations.

Production, Processing and Quality

• Lead production and processing operations to ensure output meets quality, cost, and delivery targets.
• Partner with Quality Assurance and Food Safety teams to ensure compliance with all applicable regulatory requirements.
• Drive operational readiness for certifications including Fairtrade, ISO 22000, Ghana Standards Authority (GSA), and other relevant standards.
• Embed quality control throughout every stage of production and processing.

Commercial Operations and Distribution

• Provide operational oversight for FMCG sales, distribution, operations, and marketing functions.
• Ensure production, packaging, warehousing, and distribution operate as an integrated value chain.
• Collaborate with commercial teams to strengthen route-to-market execution and distribution performance.
• Maintain optimal inventory levels, order fulfilment rates, and service delivery standards for key customers.

People Leadership and Culture

• Lead, coach, and develop operational department heads through regular one-on-one meetings and structured performance management.
• Partner with Human Resources to ensure timely payroll processing, employee performance reviews, and staff welfare initiatives.
• Identify high-potential employees and implement succession and capability development plans.
• Foster a high-performance culture built on accountability, collaboration, engagement, and continuous improvement.

Qualifications and Experience

Applicants must possess:

• A bachelor’s degree in Operations Management, Business Administration, Supply Chain Management, Food Science, or a related discipline.
• A minimum of ten (10) years’ operational management experience, including at least five (5) years in a senior multi-functional leadership role.
• Demonstrated success in designing or transforming operational systems, SOPs, ERP implementation, quality management systems, or business process improvement initiatives.
• Significant experience within agro-processing, FMCG, food manufacturing, logistics, or a closely related industry.
• Proven ability to lead and develop multidisciplinary teams across operational functions.
• A valid driver’s licence and willingness to travel regularly across Ghana and, where required, internationally.

Preferred Qualifications and Experience

Candidates with the following will have an added advantage:

• Knowledge of HACCP, ISO 22000, FSSC 22000, IFS, or similar food safety and quality management standards.
• Hands-on experience implementing and managing ERP systems.
• Working knowledge of Ghana’s regulatory framework, including FDA, EPA, TCDA, and GSA requirements.
• Experience managing export operations, shipping documentation, Incoterms, warehousing, and international logistics.
• Proficiency in the French language.

Skills and Competencies

The ideal candidate will demonstrate:

• Exceptional operational and strategic leadership skills.
• Strong commercial and financial acumen.
• Advanced process improvement and systems-thinking capabilities.
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding communication, stakeholder management, and reporting abilities.
• Strong organisational and project management skills.
• High levels of integrity, accountability, resilience, and professionalism.
• The ability to perform effectively in a fast-paced, growth-oriented, founder-led business environment.

How to Apply

Apply online by clicking on the Application button.

As part of your application, please upload:

• An up-to-date CV.
• A cover letter (maximum one page) responding to the following question:

Describe a specific situation where you took ownership of a complex, multi-functional operational environment. What was the state of operations when you arrived, what did you build or change, and what measurable improvements resulted from your leadership?

Applications that do not provide a substantive and specific response to this question will not be considered.