Job Title: National Service Personnel – Customer Service Officer (Full-Time)

Location: Accra
Employment Type: Full-Time (National Service)
Company: ShaQ Express
Application Deadline: 20 August 2026

Company Profile

ShaQ Express is a fast-growing logistics and courier company dedicated to providing reliable, efficient, and customer-focused delivery solutions across Ghana. Through innovation, technology, and operational excellence, we connect businesses and individuals with seamless logistics services. We are committed to developing future professionals by offering practical National Service opportunities that provide hands-on experience, mentorship, and career growth.

Position Summary

ShaQ Express is seeking enthusiastic, customer-focused, and professional National Service Personnel to join its Customer Service team. The successful candidate will serve as the first point of contact for customers by responding to inquiries, resolving service issues, maintaining accurate customer records, and ensuring a positive customer experience across all communication channels.

This role provides valuable practical experience in customer relationship management, service operations, and communication within a dynamic logistics environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and other approved communication channels.
• Provide accurate information about delivery services, shipment status, pricing, and company policies.
• Resolve customer concerns efficiently while delivering exceptional customer service.
• Escalate complex customer issues to the appropriate department for timely resolution.
• Maintain accurate and up-to-date customer records and interaction logs.
• Track customer requests and follow up to ensure timely resolution.
• Collaborate with Dispatch, Fleet Operations, Finance, and other internal teams to resolve service-related issues.
• Communicate service updates, delays, and operational information clearly to customers.
• Identify recurring customer concerns and recommend service improvement opportunities.
• Ensure compliance with company customer service standards, operational procedures, and data confidentiality requirements.
• Perform any other duties assigned by management.

Educational Requirements

• Bachelor’s Degree or Higher National Diploma (HND) in Business Administration, Customer Service Management, Marketing, Communications, Public Administration, Logistics, or a related field.
• Must be eligible to undertake National Service for the 2026/2027 service year.

Experience & Qualifications

• Internship or practical experience in customer service, administration, sales support, logistics, or a related field will be an advantage.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and other digital communication tools.
• Experience using customer relationship management (CRM) systems or customer support platforms is an added advantage.

How to Apply

Apply online by clicking on the Application button.