Call Centre Executive (French) – Full-Time

Company: Africa World Airlines Limited
Location: Accra, Ghana
Application Deadline: 22 April 2026

Company Profile

Africa World Airlines Limited is a leading regional airline committed to delivering safe, reliable, and customer-focused air travel services. We are looking for passionate and dedicated individuals to join our team and contribute to delivering exceptional customer experiences across all touch points.

Job Summary

Africa World Airlines Limited is seeking a customer-focused and detail-oriented Call Centre Executive (French) to provide exceptional support to passengers. The successful candidate will manage customer inquiries, ticketing processes, and service requests while ensuring a seamless and professional customer experience.

Key Responsibilities

• Handle inbound calls professionally and respond to customer inquiries and complaints promptly
• Issue, modify, and process ticket reservations in accordance with company regulations
• Ensure all tickets are processed accurately and in line with airline policies
• Manage customer-related issues to ensure high levels of passenger satisfaction
• Maintain customer turnaround time within established service standards
• Record and document customer interactions, inquiries, complaints, and resolutions
• Respond promptly to email inquiries and customer complaints
• Serve as a front line contact for passenger inquiries across multiple channels
• Engage with customers via social media platforms when required
• Reconcile payments with ticket sales accurately
• Conduct outbound calls to inform customers of flight changes or disruptions
• Perform other assigned duties to support call centre operations

Qualifications & Experience

• Bachelor’s degree from a recognized university
• Fluency in French (spoken and written) – mandatory
• Strong numerical and analytical skills
• Excellent verbal and written communication skills
• Computer literacy and familiarity with relevant systems
• Legal right to work in Ghana
• Prior experience in the airline industry is an advantage

Skills & Competencies

• Knowledge of ticketing functions, including reservations, issuance, modifications, and refunds
• Familiarity with KIU Passenger Service System (PSS) is an advantage
• Strong customer service and sales skills
• High attention to detail and strong organizational abilities
• Ability to handle customer objections and resolve issues effectively
• Excellent interpersonal skills with a calm and professional demeanor
• Ability to work independently, meet deadlines, and perform under pressure

Why Join Us

• Be part of a leading airline delivering exceptional service
• Work in a dynamic and customer-focused environment
• Gain valuable experience in the aviation industry
• Access opportunities for growth and professional development

How to Apply

 Click the “APPLY FOR THIS JOB”  to submit your application