Coordinator, Enterprise Segment Support (Full-Time)

Company: MTN Ghana
Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 7 July 2026

Company Profile

MTN Ghana is the leading telecommunications and digital solutions provider in Ghana, committed to delivering innovative connectivity, enterprise solutions, and exceptional customer experiences. Operating within a dynamic and highly competitive ICT environment, MTN Ghana continuously invests in technology, infrastructure, sustainability, and talent development to drive digital transformation and economic growth.

As an employer of choice, MTN Ghana fosters a performance-driven, inclusive, and collaborative culture guided by its core values and commitment to excellence.

Position Overview

MTN Ghana is seeking a highly organized and detail-oriented Coordinator, Enterprise Segment Support to support the efficient onboarding, provisioning, billing activation, and lifecycle management of Small and Medium Enterprise (SME) and Large Enterprise (LE) customers.

The successful candidate will coordinate customer onboarding activities, manage service orders, support device procurement processes, oversee documentation compliance, and facilitate seamless collaboration across multiple business functions. This role is critical to ensuring service delivery excellence, regulatory compliance, and exceptional customer experience across the Enterprise Business Unit.

Key Responsibilities

Customer Onboarding & Account Creation

• Create corporate customer accounts and coordinate service activations for SME and LE clients.
• Review onboarding requests to ensure compliance with Know Your Customer (KYC) requirements and internal onboarding standards.
• Verify customer documentation, including signed contracts, Ghana Card details, business registration certificates, tax certifications, and regulatory requirements.
• Coordinate onboarding activities with project and implementation teams to ensure timely service provisioning.
• Monitor contract execution processes and ensure all agreements are fully completed before activation.

Order Management & Service Provisioning

• Receive, record, monitor, and track customer service orders from initiation to activation.
• Collaborate with Provisioning, Network, IT, and Project teams to achieve agreed service delivery timelines.
• Resolve provisioning challenges and escalate critical issues where necessary.
• Maintain accurate order status reports for Key Account Managers and Commercial Operations leadership.

Device Procurement & Delivery Coordination

• Coordinate the procurement, allocation, configuration, and delivery of enterprise customer devices.
• Track device requests throughout the procurement and fulfilment process.
• Reconcile device deliveries with customer acknowledgements and maintain accurate asset records.

Service Monitoring Platform Administration

• Configure new SME and LE customer accounts on service monitoring platforms.
• Coordinate with technical teams to ensure services, sites, and service level agreements (SLAs) are correctly configured.
• Conduct periodic reviews to maintain accurate customer records and monitoring configurations.

Auto-Recharge Processing & Reconciliation

• Process customer requests relating to auto-recharge setup, modification, suspension, and reactivation.
• Support transaction reconciliation activities to ensure accuracy between customer accounts, billing records, and revenue systems.
• Investigate and resolve discrepancies in collaboration with relevant stakeholders.

Due Diligence & Documentation Management

• Support Key Account Managers with customer due diligence requirements and documentation preparation.
• Maintain organized, secure, and audit-ready digital and physical customer records.
• Ensure documentation complies with regulatory and internal governance requirements.

Enterprise Sales Operations Reporting

• Maintain operational trackers covering onboarding, order fulfilment, device delivery, billing activation, and reconciliation activities.
• Generate weekly and monthly operational performance reports.
• Monitor SLA compliance and identify operational improvement opportunities.

Billing Activation & Customer Lifecycle Management

• Coordinate billing activation for newly provisioned services.
• Verify customer charging configurations prior to service go-live.
• Support account amendments, upgrades, downgrades, suspensions, terminations, and contract modifications throughout the customer lifecycle.

Stakeholder Engagement & Process Compliance

• Build and maintain strong working relationships with internal and external stakeholders.
• Ensure adherence to MTN Ghana policies, procedures, Delegation of Authority requirements, and regulatory obligations.
• Identify process inefficiencies and recommend improvements to enhance operational performance and customer experience.

Qualifications & Experience

Education

• Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics, Business Administration (Finance/Accounting option), or a related discipline.
• MBA, PMP certification, ACCA part qualification, or equivalent professional certification will be an added advantage.

Experience

• Minimum of three (3) years’ relevant experience in commercial operations, sales operations, billing, customer support, account reconciliation, or related functions.
• Experience within telecommunications, ICT, banking, financial services, or a business-to-business (B2B) environment will be highly advantageous.

Professional Competencies

Technical Competencies

• Strong understanding of account reconciliation and financial control principles.
• Knowledge of billing operations and revenue assurance processes.
• Understanding of enterprise customer onboarding and service provisioning processes.
• Familiarity with Ghana’s telecommunications regulatory framework, including NCA requirements and the Data Protection Act.
• Experience managing multiple customer activations and operational processes within strict service-level commitments.
• Working knowledge of enterprise telecommunications and ICT solutions.

Core Skills

• Excellent analytical and problem-solving abilities.
• Strong communication and stakeholder management skills.
• High attention to detail and accuracy.
• Strong planning, organization, and coordination capabilities.
• Proficiency in Microsoft Office Suite and business reporting tools.

MTN Values

The successful candidate must demonstrate and embody MTN’s core values:

• Lead with Care
• Collaborate with Agility
• Serve with Respect
• Can Do with Integrity
• Act with Inclusion

MTN Vital Behaviours

The successful candidate must consistently exhibit:

• Complete Candor
• Complete Accountability
• Active Collaboration
• Get It Done

How to Apply

Apply online by clicking on the application button.