Job Title: Courier Operations Representative
Company: Confidential 
Location: Sefwi Wiawso
Employment Type: Full-Time
Application Deadline: 17 May 2026

Company Profile

Our organization is a fast-growing logistics and delivery company committed to providing reliable, efficient, and customer-focused courier services. We foster a structured and supportive work environment where teamwork, accountability, and operational excellence drive daily performance.

Role Overview

We are seeking a proactive and organized Courier Operations Representative to coordinate daily delivery activities and ensure smooth logistics operations in Sefwi Wiawso. The successful candidate will manage rider coordination, monitor deliveries, and support high-quality customer service in a fast-paced environment.

Key Responsibilities

Delivery Operations

• Coordinate daily delivery schedules and assign tasks to riders.
• Monitor active deliveries to ensure timely completion.
• Identify, troubleshoot, and resolve delivery challenges such as delays and failed drop-offs.

Rider Coordination

• Maintain continuous communication with riders throughout daily operations.
• Track rider attendance, availability, and performance metrics.
• Support onboarding and basic training of new riders when required.

Vendor & Customer Support

• Liaise with vendors to ensure accurate and timely order fulfillment.
• Respond to customer inquiries and resolve delivery-related issues professionally.
• Maintain a strong focus on customer satisfaction and service quality.

Reporting & Administration

• Track daily delivery activities and prepare basic operational reports.
• Maintain accurate records of deliveries, incidents, and rider performance.
• Use internal systems and mobile tools for real-time updates and tracking.

Qualifications and Requirements

• 1–2 years of experience in logistics, dispatch, courier services, or operations.
• Minimum of SHS or HND qualification (Bachelor’s degree is an advantage but not required).
• Strong communication and problem-solving skills.
• Comfortable using smartphones, messaging apps, and basic spreadsheets.
• Must be based in or willing to relocate to Sefwi Wiawso.

Candidate Profile

• Reliable, responsive, and dependable in execution.
• Able to work under pressure and make quick operational decisions.
• Strong interpersonal skills for managing riders and customer interactions.
• Organized, practical, and highly detail-oriented.

How to Apply

Apply online by clicking on the application button below.