Credit Recovery Officer

Location: Accra
Employment Type: Full-Time

Company Profile

Dara Capital is dedicated to providing reliable and customer-focused financial solutions that empower individuals and businesses to achieve sustainable growth. We foster a welcoming and performance-driven work environment where employees are encouraged to grow professionally, collaborate effectively, and contribute to operational excellence.

We are seeking a proactive and results-oriented Credit Recovery Officer to join our team in Accra. The successful candidate will play a critical role in managing delinquent loan portfolios, implementing effective recovery strategies, and supporting sound credit risk management practices.

Key Duties and Responsibilities

Loan Recovery and Portfolio Management

• Monitor assigned portfolios of delinquent loan facilities to identify causes of default and implement effective recovery strategies.
• Apply sound credit judgment and collection processes within established policies and regulatory guidelines to minimize credit losses.
• Maintain loan ageing schedules and follow up with clients to ensure recovery of outstanding loan balances.
• Negotiate repayment arrangements and prepare approval requests for management consideration where necessary.
• Ensure all recovery activities comply with company credit policies and procedures.

Credit Monitoring and Client Engagement

• Conduct regular calls, site visits, and follow-ups with clients to implement remedial action plans and improve loan recoverability.
• Initiate demand notices and reminder letters to defaulting customers in a timely and professional manner.
• Review credit files to ensure proper documentation, monitoring, and compliance standards are maintained.

Reporting and Compliance

• Prepare and maintain accurate monthly collection and recovery reports.
• Drive consistent reduction in non-performing loans through aggressive recovery efforts and viable restructuring solutions.
• Work closely with the legal department to ensure compliance with internal policies and external regulatory requirements.
• Support the continuous review and improvement of credit policies and recovery procedures.

Key Result Areas

• Loan Portfolio Quality and Performance
• Credit Analysis and Processing
• Credit Monitoring and Recovery
• Credit Risk Analysis and Management

Qualifications and Experience

Educational Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Professional Experience and Skills

• Proven experience as a Credit Recovery Officer or in a similar role within the financial sector.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to work under pressure and meet strict deadlines.
• Good understanding of credit laws, regulations, and recovery procedures.
• Proficiency in Microsoft Office applications and financial management software.
• Experience in credit analysis, risk assessment, collections, and loan recovery processes.
• Strong leadership and team collaboration skills.
• Ability to develop, implement, and review credit policies and procedures effectively.

Application Deadline

17 June 2026

How to Apply

Apply online by clicking on the application button.