DISTRICT MANAGEMENT

Position: Customer Relations Officer
Employment Type: Full-Time
Location: Accra, Ghana
Application Deadline: 28 February 2026

Company Profile

District Management is a premier hospitality group based in Accra, Ghana, renowned for curating exceptional dining and nightlife experiences. With a diverse and rapidly expanding portfolio, we operate some of the most acclaimed restaurants, cafés, and lounges across Accra and beyond.

Our brands represent innovation, quality, and exceptional service. From vibrant nightlife venues to stylish brunch destinations and upscale dining experiences, we continue to redefine Ghana’s hospitality landscape by creating memorable moments for our guests.

We invite passionate and service-oriented professionals to join our growing team.

Position Summary

The Customer Relations Officer strengthens guest loyalty and enhances customer satisfaction across all District Management brands. The successful candidate will manage customer interactions, address concerns, maintain CRM systems, and ensure a consistently exceptional guest experience.

We seek a proactive communicator who thrives in a dynamic hospitality environment and demonstrates a strong commitment to service excellence.

Key Responsibilities

The Customer Relations Officer will:

• Manage customer inquiries, feedback, and complaints promptly and professionally.

• Build and maintain strong relationships with guests to enhance loyalty and retention.

• Monitor and respond to customer interactions across various communication channels.

• Maintain accurate customer records using CRM tools.

• Analyze customer feedback and provide recommendations to improve service delivery.

• Support marketing initiatives aimed at enhancing guest engagement and brand loyalty.

• Collaborate with restaurant and operations teams to ensure consistent service excellence.

• Prepare periodic reports on customer satisfaction trends and engagement metrics.

Educational and Professional Requirements

Applicants must possess:

• A Bachelor’s Degree in Marketing, Business Administration, or a related field.

• A minimum of two (2) years’ experience in client service or customer relationship management.

• Experience working with CRM tools.

• Excellent communication and negotiation skills.

• Strong teamwork and collaboration skills.

• Experience in the hospitality industry (preferred).

Skills and Competencies

The ideal candidate will demonstrate:

• Strong interpersonal and relationship-building skills.

• High attention to detail and customer-centric thinking.

• Ability to manage multiple tasks in a fast-paced environment.

• Strong problem-solving skills and sound judgment.

• Professionalism, integrity, and a positive attitude.

What We Offer

• A dynamic and creative hospitality environment.

• Opportunities to grow within a rapidly expanding hospitality group.

• Competitive compensation aligned with experience and performance.

• A welcoming and collaborative team culture.

How to Apply

Interested and qualified candidates should send their CV and Application Letter via email