Job Title: Customer Service Officer

Location: Northern Region, Ghana
Employment Type: Full-time
Application Deadline: 22 April 2026

Company Profile

ADVANS Savings & Loans is a leading financial institution committed to providing innovative and inclusive banking services. We pride ourselves on delivering exceptional customer experiences while fostering professional growth in a collaborative environment. Join us in shaping financial solutions that empower our clients and communities.

Main Responsibilities

1. Banking Services

Cash Transactions

• Conduct all cash-related transactions including loan releases, repayments, and cash deposits/withdrawals.
• Ensure compliance with ADVANS Ghana policies, procedures, and AML/KYC regulations.
• Register all cash transactions accurately in the MIS system.
• Report any cash discrepancies to the supervisor immediately.
• Analyze clients’ account transactions and provide informed guidance.

Front and Back Office Operations

• Manage MIS systems by creating and updating client loan and deposit applications and accounts.
• Prepare contract documents for client and branch manager signatures.
• Generate past-due notices and ensure timely dispatch to clients.

Control and Compliance

• Review loan appraisal forms and client files for completeness before loan committee meetings.
• Ensure all branch operational documents are filed in accordance with policies and procedures.
• Correct system errors reported by DQC and maintain accurate records.
• Share best practices with branch staff and report operational issues to the supervisor.
• Utilize reporting tools for effective monitoring and analysis.

2. Commercial Activities

• Welcome and inform customers and potential clients at the branch.
• Conduct information sessions for potential clients organized at the branch.
• Participate in market prospection and other commercial activities alongside client officers.
• Represent ADVANS Ghana professionally to strengthen the brand image.
• Support field promotion of ADVANS products and services.
• Identify client needs, cross-sell products, and promote new offerings.
• Contribute actively to deposit growth within the branch.

3. Administrative Activities

• Coordinate branch planning activities such as loan committee meetings and client officer schedules.
• Maintain branch documentation to meet ADVANS Ghana filing standards.
• Prepare contracts for client and branch manager signatures.
• Foster strong working relationships with branch staff.
• Assist in training and coaching new and existing staff members.

4. Generic Activities

• Engage in prospection, account opening, and filing activities as required.

Challenges

• Handle sensitive customer issues with discretion and confidentiality.
• May be required to temporarily support other branches or assume different roles due to staff shortages.
• Participate in branch commercial activities and support cross-branch initiatives.

How to Apply

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