Job Title: Customer & Tech Support Specialist (Full-Time)
Company: Nekazi
Location: Accra, Ghana
Application Deadline: 30 March 2026

Company Profile

Nekazi is a dynamic and innovative company committed to delivering reliable solutions and excellent customer experiences. We believe strong customer relationships are built through responsive support, clear communication, and a genuine commitment to helping users succeed.

At Nekazi, we foster a welcoming and collaborative work environment where team members are empowered to solve problems, share ideas, and contribute to continuous improvement. We are currently looking for a dedicated Customer & Tech Support Specialist to join our growing team in Accra.

Position Overview

The Customer & Tech Support Specialist will assist customers by providing timely support, resolving technical issues, and ensuring a smooth user experience. The ideal candidate communicates clearly, approaches problems with a solution-oriented mindset, and delivers professional and friendly customer service.

Key Responsibilities

• Respond to customer inquiries via chat, phone, or email in a timely and professional manner.

• Log, manage, and track support tickets while escalating complex issues when necessary.

• Diagnose and resolve common technical issues while guiding customers through solutions.

• Collect customer feedback and report insights to improve products and services.

• Support customer on-boarding and help maintain helpful resources such as FAQs and support guides.

Qualifications

• Experience in customer service, technical support, or a related field.

• Familiarity with customer support tools such as Zendesk, Freshdesk, or HubSpot.

• Strong communication and problem-solving skills.

• Basic knowledge of technical troubleshooting and customer support processes.

Work Type

Full-Time

How to Apply

Interested candidates should submit their CV