Export Customer Service Supervisor

Location: Weija-Gbawe, Accra, Ghana
Employment Type: Full-time
Application Deadline: 30 July 2026

Company Profile

Keda Ghana Ceramics Company Limited is a leading manufacturer and supplier of premium ceramic tiles and building materials, delivering innovative, high-quality products to customers across Ghana and international markets. As part of a globally recognized ceramics group, we are committed to operational excellence, customer satisfaction, and continuous innovation.

Our success is built on strong partnerships, exceptional service, and talented people who are passionate about delivering value. We are looking for an experienced Export Customer Service Supervisor to lead our export customer service operations and strengthen relationships with our international customers and business partners.

Job Overview

As the Export Customer Service Supervisor, you will oversee customer service operations for assigned export markets, with a focus on Europe and the United States. You will coordinate communication between international customers, Chinese agents, logistics partners, and internal teams to ensure seamless order processing, timely deliveries, and exceptional customer service.

You will also supervise the customer service team, support continuous process improvements, and contribute to achieving the company’s export growth objectives.

Key Responsibilities

Export Customer Service

You will:

• Oversee and manage export customer service operations for assigned European and U.S. markets.
• Serve as the primary point of contact between international customers and Chinese agents to ensure effective communication and service delivery.
• Build and maintain strong relationships with customers by responding promptly and professionally to enquiries, complaints, and feedback.
• Support the Market Manager in implementing customer service strategies that enhance customer satisfaction and support export business growth.

Export Operations & Logistics

You will:

• Coordinate export documentation to ensure compliance with international trade requirements.
• Manage export logistics and monitor shipments to ensure timely and accurate order fulfilment.
• Proactively identify and resolve shipment delays, documentation issues, and logistics challenges.
• Ensure all export activities comply with applicable international shipping regulations and company procedures.

Reporting & Performance Management

You will:

• Prepare and analyse export sales and customer service reports.
• Provide insights and recommendations to improve operational efficiency and customer satisfaction.
• Monitor key performance indicators and identify opportunities for continuous improvement.
• Maintain accurate customer service records and export documentation.

Team Leadership

You will:

• Supervise, coach, and mentor junior customer service team members.
• Foster a collaborative, customer-focused, and high-performing team culture.
• Support employee development through coaching, training, and performance feedback.
• Ensure consistent delivery of high-quality customer service across all export markets.

Education

The ideal candidate will possess:

• A Master’s degree in International Business, Logistics, Supply Chain Management, Business Administration, or a related discipline.

Experience

The successful candidate should have:

• A minimum of three (3) years of experience in export customer service, international trade, logistics, or supply chain operations.
• Proven experience managing export documentation and coordinating international shipments.
• Experience working with global customers and cross-functional teams in an international business environment.

Language Requirements

The successful candidate must demonstrate:

• Fluency in English (written and spoken).
• Fluency in Mandarin Chinese (written and spoken).

What We Offer

At Keda Ghana Ceramics Company Limited, we offer:

• A competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative, inclusive, and multicultural working environment.
• The opportunity to contribute to the expansion of a leading manufacturing company serving international markets.
• Exposure to global business operations and cross-border customer engagement.

How to Apply

Apply online by clicking on the Application button.