Job Title: Group Loans Team Lead

Location: Accra
Employment Type: Full-Time
Application Deadline: 27 March 2026

Company Profile

Letshego Ghana is a leading financial services provider committed to improving lives through inclusive finance. We deliver accessible, customer-focused financial solutions that empower individuals and small businesses to grow, thrive, and achieve financial independence. Our culture promotes integrity, innovation, and strong community engagement.

Job Summary

Letshego Ghana seeks a results-driven and people-focused Group Loans Team Lead to supervise field operations, drive portfolio growth, and ensure high-quality loan performance. The successful candidate will lead a team of Loan Officers, oversee group lending activities, and ensure compliance with internal policies and regulatory standards.

The role requires strong leadership, operational oversight, and a commitment to customer service excellence while maintaining portfolio quality and minimizing risk.

Key Responsibilities

A. Supervision & Team Performance

• Supervise, guide, and motivate Loan Officers to achieve weekly and monthly targets
• Monitor team performance in loan disbursements, collections, savings mobilization, and customer service
• Provide ongoing coaching, training, and performance feedback to enhance team productivity

B. Group Loan Operations

• Ensure timely and accurate loan disbursement to customer groups
• Monitor loan repayments and enforce zero tolerance for non-performing loans
• Oversee weekly group meetings, collections, savings contributions, and repayment behavior
• Promote responsible lending and proper utilization of loan funds

C. Quality Assurance & Field Monitoring

• Conduct regular field visits with Loan Officers to validate group activities and customer records
• Review loan documentation, group registers, savings records, and repayment schedules for accuracy
• Identify and resolve discrepancies promptly to protect portfolio quality

D. Customer & Community Engagement

• Build and maintain strong relationships with customer groups and community stakeholders
• Support the resolution of customer concerns and repayment challenges professionally
• Promote excellent customer service and uphold customer rights

E. Reporting & Documentation

• Prepare and submit accurate daily and weekly reports on disbursements, collections, and portfolio performance
• Ensure all customer records and system entries comply with company policies
• Support monthly performance reviews and provide insights on trends and improvements

F. Compliance & Risk Management

• Ensure strict adherence to Letshego Ghana credit policies, internal controls, and Bank of Ghana regulations
• Identify high-risk accounts early and escalate issues for timely resolution
• Promote sound lending practices to minimize defaults and maintain portfolio quality

Key Performance Indicators (KPIs)

• Maintain loan portfolio quality within NPL targets
• Report overdue loans within 24 hours
• Achieve team sales and collection targets
• Ensure timely submission of all reports
• Maintain accurate and up-to-date customer records
• Resolve customer issues within 48 hours
• Ensure full compliance with internal policies and regulatory standards

Requirements

• Minimum of HND in a relevant field
• At least 3 years’ experience in sales, business development, or customer relationship management

Knowledge Areas

• Sales and marketing
• Business development and customer relationship management
• Financial products and services
• Regulatory and compliance frameworks
• Microsoft Office Suite
• Market trends and competitive landscape

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and presentation skills
• Negotiation and relationship management abilities
• Strong analytical and problem-solving skills
• High level of organization and time management
• Ability to manage sales pipelines and drive results
• Creative, proactive, and detail-oriented approach
• Strong interpersonal and stakeholder management skills

APPLY FOR THIS JOB

Interested and qualified candidates should submit their CV