Head of Operations (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 30 July 2026

Company Profile

Masco Foods is a leading food and hospitality company committed to delivering exceptional dining experiences through internationally recognised restaurant brands. Driven by excellence, innovation, and customer satisfaction, we continue to expand our footprint by introducing world-class food concepts to the Ghanaian market. Our focus on quality, operational excellence, and people development has positioned us as a trusted name within the hospitality industry.

We are seeking a dynamic and commercially driven Head of Operations to lead the successful launch and growth of the Mugg & Bean brand in Ghana. This strategic leadership role offers the opportunity to build operations from the ground up, establish a high-performing team, and drive sustainable business growth while ensuring full compliance with international brand standards.

Key Responsibilities

Brand Launch & Business Development

As the Head of Operations, you will:

• Lead the end-to-end launch of the Mugg & Bean brand in Ghana, from pre-opening planning through to stable commercial operations.
• Ensure full compliance with all Mugg & Bean brand standards, operating procedures, and customer experience requirements.
• Partner closely with brand principals to ensure successful execution of launch activities and future expansion initiatives.
• Develop and implement a phased growth strategy and regional expansion roadmap, subject to Board approval and brand alignment.
• Identify opportunities to strengthen market presence while maintaining brand integrity and operational excellence.

Operational Leadership

You will:

• Build, lead, and develop a high-performing leadership team across Operations, Finance, Supply Chain, Human Resources, and other support functions.
• Establish robust operating frameworks, governance structures, reporting processes, and performance management systems.
• Provide strategic input into site selection, restaurant development, fit-out, and operational readiness.
• Drive operational excellence across all locations by ensuring consistent service delivery and customer satisfaction.
• Ensure compliance with food safety standards, quality assurance requirements, health regulations, and all applicable legal obligations.
• Foster a culture of continuous improvement, accountability, and operational efficiency.

Financial & Commercial Management

You will:

• Assume full profit and loss (P&L) responsibility for the Ghana business, ensuring sustainable revenue growth and profitability.
• Develop, manage, and monitor annual budgets, forecasts, and long-term business plans.
• Analyse financial and operational performance through key performance indicators (KPIs) and implement corrective actions where required.
• Optimise costs, improve operational efficiency, and enhance EBITDA performance.
• Lead supplier negotiations and procurement strategies in line with brand standards and commercial objectives.

Stakeholder Management

You will:

• Serve as the primary liaison between Masco Foods, Mugg & Bean brand principals, licensors, and strategic business partners.
• Collaborate closely with Group Leadership, Finance, Human Resources, Procurement, Property Development, and other key stakeholders.
• Represent the business at executive leadership meetings, Board engagements, and strategic planning sessions.
• Build strong relationships with regulatory authorities, landlords, suppliers, and external partners to support business success.

Regional Expansion

You will:

• Support the execution of regional growth initiatives across Ghana and neighbouring markets.
• Travel extensively as required to oversee new store development, operational performance, and expansion activities.
• Ensure new locations are launched successfully while maintaining consistent operational standards and brand excellence.

Qualifications and Experience

The ideal candidate will possess:

• A bachelor’s degree in Hospitality Management, Business Administration, or a related discipline.
• An MBA or master’s degree in Business Administration or a related field will be highly desirable.
• A minimum of twelve (12) years of progressive leadership experience within the hospitality, restaurant, or food service industry.
• Proven senior leadership experience within the Mugg & Bean brand environment is essential.
• Experience gained through authorised and ethical channels, with no contractual, legal, or restraint-related conflicts.
• Demonstrated success in launching, managing, or scaling casual dining, premium café, or franchise restaurant brands.
• Extensive experience managing multi-unit operations with full commercial and operational accountability.

Leadership & Professional Competencies

The successful candidate will demonstrate:

• Exceptional leadership skills with a proven ability to inspire, develop, and lead high-performing multidisciplinary teams.
• Strong commercial acumen with extensive experience managing profit and loss performance.
• Strategic thinking combined with a hands-on approach to execution.
• Excellent financial planning, budgeting, forecasting, and business performance management capabilities.
• Strong analytical and decision-making skills with the ability to solve complex operational challenges.
• Outstanding communication, negotiation, and stakeholder management skills.
• High levels of integrity, professionalism, accountability, and commitment to brand stewardship.
• Experience operating in emerging or high-growth markets will be an advantage.

Personal Attributes

The successful candidate will be:

• Entrepreneurial, innovative, and results-oriented.
• Comfortable working in fast-paced, evolving, and pre-launch business environments.
• Hands-on during business launch phases while capable of transitioning into strategic operational leadership.
• Adaptable, resilient, and capable of managing competing priorities.
• Passionate about delivering exceptional customer experiences and operational excellence.

How to Apply

Apply online by clicking on the Application button.