Hostess (Local Hire)

at Kempinski Hotel

📍 Location: Accra
🕒 Employment Type: Full-Time

Company Profile

Kempinski Hotel is a globally recognized luxury hospitality brand known for delivering exceptional guest experiences through elegance, professionalism, and world-class service. We foster a welcoming, inclusive, and service-oriented environment where employees are empowered to provide memorable hospitality experiences while developing their professional careers.

Job Summary

We are seeking a professional and customer-focused Hostess to warmly welcome guests and deliver exceptional front-of-house service within our Food & Beverage operations. The successful candidate will create positive first impressions, coordinate guest seating arrangements, and ensure smooth communication between guests and restaurant teams.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival
• Manage guest reservations, seating arrangements, and waiting lists efficiently
• Coordinate with restaurant and service teams to ensure smooth guest flow and timely service
• Provide guests with accurate information regarding menus, promotions, and dining services
• Maintain cleanliness and organization of the reception and waiting areas
• Handle guest inquiries and concerns courteously and professionally
• Support the Food & Beverage team in delivering exceptional customer experiences
• Ensure adherence to hotel service standards, safety procedures, and operational guidelines
• Maintain professional communication with guests and colleagues at all times

Qualifications & Requirements

• HND in Hospitality Management or a related field
• Experience in a Food & Beverage service role preferred
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to work effectively as part of a team
• Ability to remain calm and professional under pressure
• Strong customer service and interpersonal skills
• Ability to apply professional, confidential, and ethical conduct at all times
• Ability to work in a safe, organized, and efficient manner
• Basic computer literacy and ability to operate office equipment
• Proficiency in Microsoft Excel and Word is an advantage

How to Apply

Apply online by clicking on the application button.