Manager, Transformation Programs (Full-Time)

Company: MTN Ghana
Location: Accra, Ghana
Employment Type: Full-Time
Vacancy Reference: MTNGH-TRF(TP)-005-26
Application Deadline: 29 May 2026

Company Profile

MTN Ghana is a leading telecommunications and digital solutions provider committed to driving innovation, digital transformation, and operational excellence across Ghana and beyond. The company operates in a dynamic and technology-driven environment, delivering customer-focused solutions while promoting collaboration, inclusion, and sustainable business growth.

Position Summary

MTN Ghana seeks an experienced and strategic professional for the role of Manager, Transformation Programs. The successful candidate will lead the planning, coordination, and execution of enterprise-wide transformation initiatives to improve operational efficiency, business performance, and organizational effectiveness.

The role requires strong program management expertise, stakeholder engagement capabilities, and the ability to drive complex transformation initiatives in a fast-paced and matrixed environment.

Key Responsibilities

Program Planning & Execution

• Lead the planning, coordination, and execution of strategic transformation programs across the organization
• Define program scope, objectives, deliverables, and implementation strategies in collaboration with senior leadership and stakeholders
• Develop and manage program timelines, budgets, resource allocation, and delivery plans
• Ensure successful execution of cross-functional transformation initiatives

Governance & Oversight

• Establish governance structures including steering committees and working groups for transformation programs
• Monitor program progress, risks, issues, and interdependencies and provide regular updates to senior management
• Ensure compliance with project governance frameworks, methodologies, and quality standards

Stakeholder Management

• Engage and influence internal and external stakeholders to secure commitment and alignment on transformation objectives
• Facilitate effective communication between project teams, business units, and executive leadership
• Build collaborative relationships that support successful program delivery

Change Management

• Integrate change management principles into transformation initiatives to support adoption and minimize resistance
• Collaborate with HR and business leaders to coordinate stakeholder engagement, communication, training, and support activities
• Drive organizational readiness and change acceptance across impacted teams

Risk & Issue Management

• Identify, assess, and mitigate program-level risks and issues proactively
• Develop contingency and recovery plans to address project delivery challenges
• Ensure timely escalation and resolution of critical risks affecting transformation programs

Performance Monitoring & Benefits Realization

• Track and measure program performance against defined KPIs and strategic objectives
• Work closely with the Portfolio Governance & Analytics team to monitor and achieve planned business benefits
• Prepare reports, dashboards, and performance insights to support executive decision-making

Required Qualifications & Experience

Education

• Bachelor’s Degree in Business Administration, Engineering, Management, or a related field
• Master’s Degree (MBA or MPA) is an added advantage
• Project Management Certification such as PMP or PRINCE2 preferred
• Lean Six Sigma certification is an advantage
• Knowledge and experience in Scrum and Agile methodologies

Experience

• Minimum of 5 years’ experience in business transformation, strategy execution, or enterprise project delivery
• At least 3 years’ experience in a supervisory or leadership role
• Proven experience managing complex projects and cross-functional operational excellence initiatives
• Strong background in process improvement methodologies such as Lean Six Sigma and Kaizen
• Advanced proficiency in analytics and reporting tools including Power BI, Tableau, and Microsoft Excel
• Experience within telecommunications, digital services, or highly regulated industries is preferred

Additional Training

• Post-qualification training in Telecommunications and related technologies
• Management and leadership training programs

Technical & Functional Competencies

• Strong understanding of transformation frameworks and project management methodologies
• Advanced knowledge of continuous improvement methodologies and tools such as Lean, Six Sigma, and BPM
• Expertise in process optimization and operational excellence programs
• Proficiency in project management tools and enterprise portfolio management systems
• Strong analytical, reporting, and data interpretation skills
• Strategic thinking with strong execution and problem-solving abilities
• Excellent stakeholder management and communication skills
• Advanced budgeting, scheduling, and resource management capabilities
• Ability to thrive in a fast-paced, dynamic, and matrixed environment

What We Value

Candidates must demonstrate commitment to MTN’s core values:

• Lead with Care
• Collaborate with Agility
• Serve with Respect
• Can Do with Integrity
• Act with Inclusion

Candidates must also demonstrate the following vital behaviors:

• Complete Candor
• Complete Accountability
• Active Collaboration
• Get It Done

Guidelines for Application

Applicants must:

• Indicate the Vacancy Reference Number: MTNGH-TRF(TP)-005-26 as the email subject
• Save and submit CVs in the applicant’s full name

Applications that fail to comply with these instructions will be automatically disqualified.

How to Apply

Apply online by clicking the application button.