Job Title: Payment Operations Specialist (Full-Time)
Company: Sportserve
Location: Accra, Ghana

Sportserve is building a strong, detail-driven, and customer-focused payments operations team to support its global 24/7 operations. We are seeking a Payment Operations Specialist who will actively manage payment processes, ensure transaction accuracy, and support seamless financial operations across multiple jurisdictions. You will play a key role in maintaining operational excellence while delivering a secure and efficient payments experience for our clients.

Role Overview

As a Payment Operations Specialist, you will actively support daily payment operations, including deposits, withdrawals, and payment escalations. You will collaborate closely with the Manager, Payments Relationship Managers, and cross-functional teams to ensure timely processing of transactions while strictly adhering to Service Level Agreements (SLAs).

You will thrive in a fast-paced, rotating 24/7 operational environment where priorities shift quickly and service quality remains critical.

Key Responsibilities

Operational Efficiency

• Analyse existing operational procedures and actively recommend and implement improvements to enhance quality, accuracy, and efficiency
• Manage audit remediation activities by establishing proper controls and securing required approvals
• Apply logical thinking and creative problem-solving to resolve complex payment scenarios
• Contribute to team performance by achieving operational targets and supporting related initiatives

Communication & Collaboration

• Handle payment-related queries across chat, email, and other communication platforms with speed and accuracy
• Maintain clear and proactive communication with team members and cross-departmental stakeholders
• Adapt quickly to changing priorities in a dynamic 24/7 operational environment
• Ensure smooth coordination of payment processes through effective teamwork and information sharing

Additional Responsibilities

• Support additional operational tasks as assigned by the Head of Operations
• Continuously seek opportunities to learn, improve, and contribute to team development
• Embrace feedback and apply it to improve performance and service delivery

Qualifications

• A Bachelor’s Degree in a relevant field is required (e.g., Business Administration, Finance, Accounting, Economics, Healthcare, Education, Pharmacy, Auditing, or related disciplines)
• Fresh graduates are encouraged to apply
• Strong English communication and interpersonal skills
• Proficiency in Google Workspace (Docs, Sheets) and Microsoft Office
• Strong organisational and time-management skills with the ability to meet tight deadlines
• Ability to work independently with minimal supervision
• Strong attention to detail and high level of reliability and trustworthiness
• Willingness to work shifts, including holidays, rest days, and overtime when required
• Strong team orientation with a proactive and adaptable mindset

Skills & Competencies

• Strong understanding of business operations and organisational objectives
• Excellent analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• High level of professionalism and operational discipline

Employment Details

• Employment Type: Full-Time
• Working Environment: 24/7 shift-based operations

Application Deadline

04 May 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.