Job Title: Planning & Customer Relations Officer (Full-Time)

Location: Accra
Application Deadline: 20 March 2026

Company Profile

Our client is a reputable and growth-oriented organization committed to operational excellence and outstanding customer service. The company promotes a collaborative work environment and values innovation, integrity, and continuous improvement in all aspects of its operations.

Role Overview

We are seeking an experienced and proactive Planning & Customer Relations Officer to support corporate planning processes while strengthening customer engagement and service delivery. The successful candidate will play a key role in coordinating business planning activities, analyzing performance data, and enhancing customer satisfaction.

Principal Accountabilities

• Coordinate the preparation of the annual planning calendar to guide all corporate planning activities.

• Collate relevant economic, financial, and operational data to support effective planning.

• Support Departmental Heads in preparing departmental plans and coordinate the implementation of approved plans.

• Prepare periodic (monthly, quarterly, and annual) performance reports, highlighting key variances, risks, and improvement opportunities.

• Coordinate the development of five-year rolling strategic plans and annual business plans.

• Deliver excellent customer service by maintaining a professional, responsive, and customer-focused environment.

• Receive, investigate, and report customer complaints to management for timely resolution.

• Implement initiatives to improve customer communication, service efficiency, and revenue recovery.

• Monitor industry trends, including imports of similar products, to inform business strategy.

• Conduct and analyze customer surveys and quality assurance data to drive service improvements.

• Participate in the development and implementation of operational systems, procedures, and process improvements.

Qualification & Experience

• Hold a First Degree in Economics, Mathematics, Statistics, or a related field.

• Possess a minimum of five (5) years of relevant work experience.

• Demonstrate strong knowledge of business planning, customer relations, data analysis, performance monitoring, and corporate reporting.

• Exhibit excellent communication and interpersonal skills.

• Demonstrate high integrity, professionalism, and strong ethical standards.

• Possess working knowledge of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 management systems.

How to Apply

Interested candidates should submit their CV.