Job Title: Quality Assurance Manager
Location: Accra, Ghana
Employment Type: Full-Time

Company Profile

KABI Chocolate is a leading chocolate manufacturer committed to producing high-quality, safe, and delicious products. We pride ourselves on innovation, excellence, and fostering a collaborative environment where employees are empowered to grow and make a meaningful impact.

Job Summary

The Quality Assurance Manager will lead and oversee all aspects of quality management, ensuring KABI Chocolate’s products meet the highest standards of safety, taste, and regulatory compliance. This role drives continuous improvement, implements robust quality systems, and cultivates a strong quality-focused culture across the organization.

Key Responsibilities

1. Quality Management Systems (QMS) Development

• Design, implement, and maintain a comprehensive Quality Management System.
• Develop and update Standard Operating Procedures (SOPs), policies, and quality manuals.
• Ensure all processes are documented and aligned with industry best practices.

2. Production & Process Quality Control

• Monitor daily production to ensure compliance with quality standards.
• Conduct routine inspections and audits across production lines.
• Ensure products meet specifications for taste, safety, packaging, and consistency.
• Identify risks and implement preventive quality controls.

3. Regulatory Compliance & Audits

• Ensure adherence to food safety and regulatory standards such as ISO, GMP, HACCP, FDA, and GSA.
• Prepare for and manage internal and external audits.
• Maintain accurate documentation required for certifications and regulatory approvals.

4. Documentation & Quality Records Management

• Review, approve, and control all quality-related documentation.
• Maintain proper records for traceability, audits, and compliance purposes.
• Ensure version control and accessibility of all quality documents.

5. Training & Quality Culture Development

• Train staff on quality standards, hygiene practices, and SOPs.
• Foster a strong quality-focused culture across all departments.
• Continuously assess staff competency and provide refresher training when needed.

6. Issue Resolution & Continuous Improvement

• Investigate quality issues, customer complaints, and production deviations.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA).
• Track quality performance metrics and drive continuous improvement initiatives.

Success in This Role

• Consistent production of high-quality, safe, and compliant products.
• Successful audits with minimal or no non-conformities.
• Reduced product defects, customer complaints, and waste.
• Strong quality awareness and accountability among staff.
• Continuous improvement in production efficiency and product standards.

Ideal Candidate Profile

• Background in Food Science, Quality Assurance, or related field.
• Strong knowledge of food safety standards (HACCP, GMP, ISO).
• Detail-oriented with strong analytical and problem-solving skills.
• Demonstrated leadership and ability to train and manage teams.
• Excellent documentation and organizational skills.

Qualifications

• Bachelor’s Degree, HND, or Diploma in relevant field.

Application Deadline

22 April 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.