Job Opportunity: Receptionist

Location: Accra, Ghana
Employment Type: Full-time

About Shalina Healthcare
Shalina Healthcare is a leading healthcare provider dedicated to delivering quality diagnostic and medical services across Ghana. We are committed to creating a patient-centered environment that ensures comfort, efficiency, and excellent service for all visitors.

Position Overview
We are seeking a professional and friendly Receptionist to be the first point of contact for patients and visitors. The successful candidate will manage patient registration, appointment scheduling, and administrative tasks while maintaining a welcoming and organized reception environment.

Key Responsibilities

• Greet and welcome patients and visitors professionally and courteously.

• Register patients and collect necessary personal and medical information.

• Schedule, confirm, and manage patient appointments for diagnostic tests.

• Answer phone calls, emails, and other inquiries regarding services, test requirements, and operating hours.

• Verify patient information and ensure proper documentation before tests are conducted.

• Handle billing processes, issue receipts, and manage basic payment transactions.

• Maintain and update patient records while ensuring confidentiality.

• Direct patients to the appropriate department or laboratory unit.

• Coordinate with laboratory technicians and medical staff regarding patient schedules and test results.

• Ensure the reception and waiting area remains organized and presentable.

• Handle complaints or concerns professionally and escalate issues when necessary.

• Assist with administrative duties such as filing, data entry, and report distribution.

Qualifications & Experience

• Diploma or certificate in Business Administration, Office Management, Health Administration, or a related field.

• Previous experience as a receptionist, front desk officer, or customer service representative is required. Experience in healthcare or diagnostics is an advantage.

• Excellent communication, interpersonal, and organizational skills.

• Professional, courteous, and patient-focused approach.

• Ability to manage multiple tasks efficiently and maintain confidentiality.

How to Apply
All qualified and interested candidates should apply

Application Deadline: 30 March 2026

Shalina Healthcare is an equal opportunity employer. We welcome applications from individuals committed to providing outstanding patient service and contributing to a supportive healthcare environment.