Sales Executive (Full-Time)

Location: Accra
Application Deadline: 31 March 2026

About Accra Marriott Hotel

Accra Marriott Hotel is a premier hospitality destination committed to delivering exceptional guest experiences through excellence, professionalism, and innovation. As part of Marriott International, we uphold global standards of service while fostering a welcoming, inclusive, and performance-driven environment for our associates.

We empower our team members to grow, lead with integrity, and contribute meaningfully to our brand’s continued success.

Position Summary

We seek a results-oriented and customer-focused Sales Executive to drive revenue growth, strengthen client relationships, and deliver exceptional service experiences. The successful candidate will actively promote the hotel’s offerings, process reservations, support Sales & Marketing operations, and maximize revenue opportunities through strategic selling techniques.

This is a full-time position based in Accra. No supervisory experience is required.

Key Responsibilities

Sales & Revenue Generation

• Apply effective sales techniques to maximize revenue while maintaining guest loyalty, including up-selling strategies.

• Promote brand awareness internally and externally.

• Determine and provide approved complimentary gifts (e.g., reward points, vouchers) to recognize guest patronage.

• Process Marriott Rewards point redemptions and enter loyalty information accurately into the system.

Reservations & Guest Services

• Process all reservation requests, modifications, and cancellations received via phone, email, fax, or mail.

• Answer, record, and resolve guest calls, inquiries, and concerns promptly and professionally.

• Contact relevant departments (Sales, Data Administration, Accounting) to resolve guest issues effectively.

• Welcome and acknowledge guests according to company standards; anticipate service needs and express genuine appreciation.

Administrative & Operational Support

• Perform general office duties to support Sales & Marketing (filing, correspondence, documentation, data entry).

• Prepare and review written documents accurately and completely.

• Maintain confidentiality of proprietary information and protect company assets.

• Follow all company policies and procedures, including grooming and uniform standards.

Teamwork & Professional Standards

• Assist management in training and motivating employees and serve as a role model.

• Develop positive working relationships and support team goals.

• Communicate clearly and professionally in all interactions.

• Monitor adherence to quality and service standards.

• Perform other reasonable duties as assigned by supervisors.

• Safely move or lift items weighing up to 10 pounds when necessary.

Qualifications & Requirements

• High school diploma or G.E.D. equivalent.

• Minimum of 2 years of related work experience in sales, hospitality, or customer service.

• No supervisory experience required.

• Strong communication, negotiation, and interpersonal skills.

• Ability to multitask and perform effectively in a fast-paced hospitality environment.

• Proficiency in basic computer systems and reservation software.

What We Offer

• A welcoming and professional work environment.

• Opportunities for career growth within a globally recognized hospitality brand.

• Competitive compensation and benefits aligned with industry standards.

How to Apply

Interested candidates should apply