Job Opportunity: Senior Manager, HR Operations – MTN Ghana

Location: Accra, Ghana
Employment Type: Full-time
Application Deadline: 28 February 2026

Company Overview

MTN Ghana is a leading telecommunications company committed to delivering exceptional connectivity and innovative solutions across the country. We foster a collaborative, inclusive, and dynamic work environment, where talent thrives and employees are empowered to drive impactful change. Join us to play a strategic role in shaping the future of human resources at MTN Ghana.

Position Summary

We are seeking a Senior Manager, HR Operations to lead and oversee end-to-end HR operations, ensuring alignment with MTN Ghana’s strategic objectives. The successful candidate will provide strong leadership, drive HR initiatives, and enhance operational efficiency while promoting an engaging and high-performance culture.

Key Responsibilities

• Lead and manage all HR operational functions, ensuring compliance with labour laws, policies, and regulations.

• Drive strategic HR initiatives to improve employee experience, operational efficiency, and organizational effectiveness.

• Oversee HRIS, payroll, and HR analytics systems to ensure accuracy and efficiency.

• Ensure payroll governance, PAYE compliance, and adherence to financial controls and budgeting processes.

• Develop and implement HR policies, procedures, and ISO-compliant processes.

• Provide expert guidance in employee relations, conflict resolution, and change management.

• Analyze HR data, generate reports, and provide actionable insights to support leadership decision-making.

• Build and maintain strong relationships with stakeholders at all organizational levels.

• Lead business process reengineering and continuous improvement initiatives in HR operations.

Educational & Professional Requirements

• University Degree in Human Resource, Business Administration, Psychology, or related field.

• Postgraduate qualification or relevant certification (e.g., SHRM-CP, SPHR, CIPD) is a plus.

Experience:

• Proven experience as an HR leader with a track record in managing HR operations and delivering strategic HR initiatives.

• Deep knowledge of HR best practices, labour laws, and regulatory compliance.

• Strong leadership, communication, and stakeholder management skills.

• Demonstrated problem-solving and decision-making abilities in complex HR scenarios.

• Ability to excel in a fast-paced and evolving environment.

Professional/Technical Competencies:

• Labour Act and relevant regulations

• HR operational policies and procedures

• HRIS, payroll, and HR analytics tools

• Payroll governance and PAYE principles

• Budgeting and financial controls

• Business process reengineering and continuous improvement

• ISO standards compliance

• Data analysis and reporting

• Employee relations and conflict resolution

• Adaptability and change management

How to Apply

Qualified applicants should submit their Curriculum Vitae (CV) and indicate Vacancy Ref no: MTNGH-HR-003-2026 as the email subject. Ensure CVs are saved with your name. Applications without the correct subject line or CV naming convention will be automatically disqualified.