Tour Experience Lead

Location: Accra
Employment Type: Full-Time
Application Deadline: 30May 2026

Company Profile

Our client is a customer-focused travel and tourism organisation dedicated to delivering memorable and high-quality travel experiences. The company is committed to service excellence, innovation, and creating unique tourism experiences while fostering a collaborative and growth-oriented work environment.

Role Purpose

The Tour Experience Lead will oversee the planning, coordination, and delivery of exceptional travel and tour experiences for clients. The successful candidate will ensure high service standards, manage customer relationships, coordinate tour operations, and contribute to the development of innovative tourism products and experiences that enhance customer satisfaction and brand reputation.

Key Responsibilities

• Plan, coordinate, and manage tour operations to ensure seamless and memorable customer experiences.
• Design and enhance tour packages, travel itineraries, and customer engagement initiatives.
• Build and maintain strong relationships with clients, hotels, transport providers, tour guides, and tourism partners.
• Ensure exceptional customer service standards throughout the customer journey.
• Supervise tour activities and resolve operational or customer-related issues promptly and professionally.
• Monitor customer feedback and implement continuous improvement initiatives to enhance service delivery.
• Collaborate with sales and marketing teams to promote tourism products and experiences.
• Conduct market research to identify emerging tourism trends and customer preferences.
• Ensure compliance with travel regulations, safety standards, and operational procedures.
• Prepare operational reports and provide recommendations to improve customer experience and business performance.
• Represent the company at tourism events, travel exhibitions, and networking engagements where required.

Educational Qualification

• Degree or professional qualification in Tourism, Hospitality Management, Travel and Tourism, Business Administration, or a related field.

Experience, Knowledge and Skills

• Minimum of three (3) to four (4) years’ extensive experience within the travel and tourism industry.
• Strong background in tourism, hospitality, or customer experience management.
• Proven experience in coordinating tours, travel operations, or hospitality services.
• Excellent customer service and relationship management skills.
• Strong communication, interpersonal, and presentation abilities.
• Strong organisational and problem-solving skills with attention to detail.
• Ability to manage multiple travel arrangements and operational priorities effectively.
• Knowledge of tourism trends, travel destinations, and customer engagement strategies.
• Proficiency in Microsoft Office applications and travel management systems.
• Ability to work in a fast-paced and customer-focused environment.

Benefits Summary

The company offers a competitive compensation and benefits package designed to support employee wellbeing, professional growth, and career development.

How to Apply

Apply online by clicking on the application button.