Call Agent (Full-Time)
Company: Zonda Tec Ghana Ltd
Location: Head Office, Tema
Application Deadline: 10 April 2026
Company Profile
Zonda Tec Ghana Ltd is a dynamic technology solutions company committed to delivering innovative products and exceptional customer service. The organization values professionalism, efficiency, and strong client relationships, making customer engagement a core focus of its operations.
Position Overview
We are seeking a Call Agent to manage inbound and outbound calls, engage with clients, and provide information on products and services. The successful candidate will contribute to sales growth, ensure customer satisfaction, and maintain the company’s professional image.
Key Responsibilities
Handle inbound and outbound calls professionally and courteously.
Provide accurate information about company products and services to clients.
Respond promptly to customer inquiries, complaints, and requests.
Document customer interactions and maintain detailed records in the CRM system.
Achieve daily, weekly, and monthly targets for calls, leads, and conversions.
Collaborate with the sales and marketing teams to identify opportunities for customer engagement.
Maintain high standards of customer service and professionalism at all times.
Educational Requirement
Diploma or Bachelor’s degree in Marketing, Business Administration, Communication, or a related field.
Minimum 4 years proven experience in a call center, telemarketing, or customer service role.
Proficiency in local languages (Twi, Ga, Hausa, Ewe) is highly desirable.
Key Competencies
Excellent verbal and written communication skills
Strong customer service orientation and interpersonal skills
Ability to handle high-volume calls and work under pressure
Results-driven with a focus on meeting targets
Organized, detail-oriented, and professional
Team player with a positive attitude
How to Apply
Interested candidates should send their CV
