Analytics Applications Support Specialist (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Company: Ecobank Ghana
Application Deadline: 15 August 2026

About Ecobank Ghana

Ecobank Ghana is a leading financial institution committed to delivering innovative banking solutions and exceptional customer experiences. As part of the Ecobank Group, we leverage technology, data, and operational excellence to provide secure, accessible, and efficient financial services across Africa.

We are seeking a highly analytical, technically skilled, and solution-oriented Analytics Applications Support Specialist to join our technology team in Accra. The successful candidate will support critical banking applications, analytics platforms, data environments, and technology operations while ensuring system reliability, performance, and compliance with established security standards.

Position Summary

As the Analytics Applications Support Specialist, you will provide technical support, troubleshooting, application management, and operational expertise for analytics applications and related banking systems. You will work closely with business teams, technology teams, and stakeholders to resolve incidents, improve system performance, support data-driven decision-making, and ensure the availability and reliability of critical applications.

Key Responsibilities

As the Analytics Applications Support Specialist, you will:

• Provide technical support, configuration assistance, and troubleshooting for analytics applications and related technology platforms.
• Monitor application performance, investigate incidents, and ensure timely resolution of technical issues.
• Perform root cause analysis and implement effective solutions to prevent recurring issues.
• Develop a strong understanding of Ecobank data sources, database structures, tables, relationships, and data flows.
• Support data reconciliation activities and ensure accuracy and consistency of information across systems.
• Manage application support requests, prioritize tasks, and provide regular status updates to stakeholders.
• Support Business Intelligence (BI) platforms, dashboards, reporting solutions, and analytical applications.
• Develop, maintain, and support complex Business Objects reports, Web Intelligence reports, and BI dashboards.
• Support FLEXCUBE corporate database environments and related banking applications.
• Work with technical teams to deploy, configure, and maintain application environments.
• Support CI/CD pipelines, automation processes, and cloud-based infrastructure where applicable.
• Maintain technical documentation, including incident reports, problem resolutions, procedures, and support guides.
• Ensure compliance with information security standards, data confidentiality requirements, and operational policies.
• Collaborate with internal teams to improve application reliability, performance, and user experience.
• Provide technical guidance, coaching, and knowledge sharing to team members where required.
• Participate in scheduled support activities, including after-hours, weekend, holiday, or shift-based support when required.

Qualifications & Experience

Applicants must possess:

• A Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Three (3) to five (5) years or more of hands-on experience in DevOps, Application Support, Systems Administration, Analytics Support, or related technology roles.
• Proven experience managing application environments, troubleshooting technical issues, and supporting enterprise applications.
• Experience deploying and managing CI/CD pipelines and cloud infrastructure.
• Strong understanding of database concepts, SQL queries, and data management practices.
• Experience supporting financial systems, banking applications, or enterprise technology platforms will be an advantage.

Technical Skills & Competencies

The successful candidate will demonstrate:

Application Support & Analytics

• Strong experience supporting, configuring, and troubleshooting enterprise applications.
• Ability to develop detailed knowledge of supported applications and understand how application functionality connects with underlying technologies.
• Strong exposure to BI platforms, dashboards, reporting tools, and data visualization solutions.
• Good understanding of data sources, database structures, and system integrations.
• Experience supporting FLEXCUBE, IBPS, Mobile Applications, OmniPlus, and related banking platforms will be an advantage.

DevOps & Cloud Technologies

• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Strong experience with version control tools including Git, GitHub, GitLab, or Bitbucket.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, Rancher, ArgoCD, Spinnaker, or similar platforms.
• Hands-on experience with container technologies including Docker and Kubernetes.
• Experience with Infrastructure-as-Code (IaC) tools such as Terraform, Ansible, or CloudFormation.
• Advanced knowledge of cloud platforms including AWS, Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI).
• Experience with monitoring and logging tools such as Dynatrace, Prometheus, Grafana, ELK Stack, Datadog, or CloudWatch.
• Understanding of cybersecurity practices, including identity and access management (IAM), encryption, and vulnerability assessments.

Systems & Technical Knowledge

• Good knowledge of Microsoft Windows operating systems, including Windows Server environments.
• Understanding of system architecture, application design, and client/server technologies.
• Knowledge of internet, intranet, extranet, and enterprise application environments.
• Ability to understand emerging technologies and assess their relevance to business operations.
• Proficiency in Microsoft Office applications, particularly Excel.

Professional & Behavioural Competencies

The successful candidate will demonstrate:

• Strong analytical thinking, troubleshooting, and problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong ownership of assigned tasks and commitment to timely issue resolution.
• Ability to remain calm, professional, and effective during critical incidents or escalated situations.
• Strong communication skills with the ability to explain technical information clearly to both technical and non-technical stakeholders.
• Excellent presentation, collaboration, and stakeholder management skills.
• Ability to work independently while contributing effectively within a team environment.
• Strong attention to detail and commitment to delivering high-quality solutions.
• Ability to mentor and support team members through knowledge sharing and coaching.

Communication Skills

The successful candidate will:

• Facilitate effective team discussions and technical meetings.
• Deliver clear, structured, and informative presentations.
• Communicate complex or sensitive technical information professionally and appropriately.
• Provide accurate documentation of issues, resolutions, action plans, and technical recommendations.

Professional Development

The successful candidate will demonstrate:

• Commitment to continuous learning and professional development.
• Ability to apply new knowledge and technical skills gained through training, research, and practical experience.
• Willingness to improve processes, adopt new technologies, and enhance operational efficiency.

Organisational Compliance & Security

The successful candidate will:

• Ensure strict adherence to customer identification procedures and confidentiality requirements when accessing customer information.
• Protect sensitive banking and customer data in accordance with Ecobank policies and security standards.
• Maintain compliance with applicable financial regulations and operational requirements.
• Follow established change management, risk management, and technology governance procedures.

How to Apply

Apply online by clicking the Application button.