Client Relationship Officer – SEP (Full-Time)

Company: BRAC Ghana Savings & Loans Ltd
Duty Stations: Konongo and Akim Oda
Employment Type: Full-Time
Application Deadline: 20 August 2026

Company Profile

BRAC Ghana Savings & Loans Ltd is a leading financial institution committed to promoting financial inclusion and empowering individuals, families, and communities through accessible financial services. As part of the BRAC global network, we combine innovation, integrity, and social impact to improve livelihoods while delivering exceptional customer experiences.

Join Our Team

We are looking for dedicated, customer-focused, and results-oriented Client Relationship Officers – SEP to join our team in Konongo and Akim Oda.

In this role, you will build strong client relationships, support financial operations, promote BRAC Ghana Savings & Loans’ products and services, and contribute to delivering excellent customer experiences while upholding the organization’s safeguarding standards.

If you are passionate about serving communities and helping customers achieve their financial goals, we encourage you to apply.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with existing and prospective clients.
• Provide professional and responsive customer service by addressing enquiries and resolving customer concerns.
• Promote the organization’s financial products and services to existing and potential clients.
• Support customer onboarding and ensure a positive client experience throughout the customer journey.
• Maintain accurate customer records and documentation.

Financial Operations

• Process cash and bank transactions accurately and efficiently.
• Prepare cash requisitions and cash certificates in accordance with company procedures.
• Perform bank reconciliations and maintain accurate financial records.
• Ensure compliance with internal financial controls and operational procedures.
• Support branch operations to achieve operational and customer service targets.

Reporting & Administration

• Prepare timely reports and maintain accurate operational records.
• Support documentation and reporting requirements in line with organisational standards.
• Assist with administrative tasks that support branch operations and service delivery.
• Ensure confidentiality when handling customer and financial information.

Safeguarding Responsibilities

• Promote and uphold a strong safeguarding culture across all programme activities.
• Support the implementation of the organization’s safeguarding policies and procedures.
• Provide guidance and encourage colleagues to maintain a safe and respectful working environment.
• Participate in safeguarding training and ensure compliance with safeguarding requirements.
• Promptly report safeguarding concerns or incidents in accordance with established reporting procedures.

Qualifications & Experience

Applicants must possess:

• A minimum of a Senior High School (SHS/WASSCE) Certificate.
• At least one (1) year of relevant experience in a microfinance institution, financial institution, or a similar customer-facing environment.
• Practical experience in cash handling, bank transactions, cash requisitions, cash certificates, and bank reconciliations.
• Proficiency in Microsoft Office applications, particularly Microsoft Word and Microsoft Excel.

How to Apply

Apply online by clicking on the Application button.