Customer Service Supervisor (Full-Time)

Company: Rock City Hotel
Location: Kwahu Nkwatia, Ghana
Application Deadline: 30 April 2026

Company Profile

Rock City Hotel is a premier hospitality destination located in Kwahu Nkwatia, offering world-class accommodation, dining, and leisure experiences. The hotel is known for its commitment to exceptional guest service, comfort, and creating memorable experiences for both local and international guests.

Role Overview

The Customer Service Supervisor leads front-line service teams to deliver outstanding guest experiences across the hotel. This role ensures high service standards, resolves guest concerns efficiently, and supports staff performance to maintain a welcoming and professional environment.

Key Responsibilities

• Supervise and coordinate daily customer service operations across assigned departments.
• Ensure consistent delivery of high-quality guest service in line with hotel standards.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Train, coach, and motivate team members to enhance service delivery and performance.
• Monitor staff performance and provide regular feedback and support.
• Ensure smooth communication between departments to enhance guest experience.
• Maintain accurate records of guest interactions, feedback, and service improvements.
• Support implementation of customer service policies, procedures, and initiatives.
• Promote a positive, welcoming, and customer-focused environment at all times.

Key Success Factors

• High levels of guest satisfaction and positive feedback.
• Effective resolution of customer concerns and service issues.
• Strong team performance and engagement.
• Consistent adherence to hospitality service standards.
• Seamless coordination across hotel departments.

Qualifications, Experience & Skills

Education

• Diploma or degree in Hospitality Management, Business Administration, or a related field is an advantage.

Experience

• Minimum of 2–4 years of experience in hospitality or a related customer service role.
• Prior supervisory experience is an added advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work in a fast-paced hospitality environment.
• High level of professionalism and attention to detail.

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.