Front Office Supervisor (Full-Time)

Company: Rock City Hotel
Location: Kwahu Nkwatia, Ghana
Application Deadline: 30 April 2026

Company Profile

Rock City Hotel is a premier hospitality destination located in Kwahu Nkwatia, offering world-class accommodation, dining, and leisure experiences. The hotel is dedicated to delivering exceptional guest service and creating memorable stays through professionalism, comfort, and attention to detail.

Role Overview

The Front Office Supervisor oversees daily front desk operations and ensures a seamless guest experience from arrival to departure. This role leads the front office team, maintains high service standards, and ensures efficient handling of reservations, check-ins, and guest inquiries.

Key Responsibilities

• Supervise front office operations, including reception, reservations, and guest services.
• Ensure smooth and efficient check-in and check-out processes.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Monitor room availability, reservations, and occupancy levels to optimize service delivery.
• Train, coach, and support front office staff to maintain high performance standards.
• Ensure accurate guest records, billing, and documentation.
• Coordinate with housekeeping, maintenance, and other departments to enhance guest experience.
• Enforce hotel policies, procedures, and service standards.
• Prepare reports on front office performance, occupancy, and guest feedback.

Key Success Factors

• High guest satisfaction and positive front desk experience.
• Efficient front office operations with minimal delays or errors.
• Strong team performance and professionalism.
• Accurate handling of reservations, billing, and guest records.
• Effective coordination across departments.

Qualifications, Experience & Skills

Education

• Diploma or degree in Hospitality Management, Business Administration, or a related field is an advantage.

Experience

• Minimum of 2–4 years of experience in hospitality or a related field.
• Previous experience in front office operations or supervisory roles is an advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and multitasking skills.
• Customer-focused approach with strong problem-solving capabilities.
• Proficiency in hotel management systems is an advantage.
• High level of professionalism and attention to detail.

Working with Us

At Rock City Hotel, we provide a welcoming and professional work environment where employees are empowered to deliver exceptional service. We value teamwork, growth, and excellence, offering opportunities to build a rewarding career in the hospitality industry.

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.