IT Support Specialist

Ghana Institute of Management and Public Administration (GIMPA)
Location: Accra, Ghana
Employment Type: Full-Time

Company Profile

The Ghana Institute of Management and Public Administration (GIMPA) is a leading tertiary institution committed to excellence in education, leadership development, public administration, and technology-driven innovation. GIMPA provides a collaborative and inclusive environment that supports continuous learning, operational excellence, and professional growth.

The Institute continues to strengthen its digital infrastructure to support academic and administrative excellence while delivering reliable technology services to its stakeholders.

Position Overview

GIMPA is seeking a proactive and customer-focused IT Support Specialist to provide technical support and maintain the institution’s IT systems and end-user computing environment.

The successful candidate will support day-to-day IT operations by troubleshooting technical issues, maintaining hardware and software systems, and ensuring efficient delivery of technology support services across the institution.

Key Responsibilities

The IT Support Specialist will:

• Provide first-level technical support to end-users via phone, email, and in-person interactions
• Diagnose and resolve hardware, software, and network-related issues efficiently
• Install, configure, and maintain computer systems, peripherals, and software applications
• Maintain accurate records of support requests and resolutions using the IT ticketing system
• Collaborate with other IT team members to resolve complex technical issues
• Perform basic hardware maintenance and repairs within the computing environment
• Support users with Microsoft 365, Active Directory, and remote support tools
• Maintain and update troubleshooting guides and technical documentation
• Ensure timely escalation of unresolved technical issues when necessary
• Contribute to continuous improvement of IT support processes and systems

Qualification & Experience Requirements

Education

Applicants must possess:

• A Bachelor’s degree in Computer Science, Computer Engineering, Information and Communication Technology, or a related discipline

Technical Knowledge & Skills

• Proven knowledge and practical experience in IT support or help desk operations
• Strong knowledge of Microsoft Windows and macOS operating systems
• Familiarity with Microsoft 365, Active Directory, and remote support tools
• Understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN technologies
• Professional IT certifications such as A+, CCNA, or related certifications will be an added advantage

Experience & Competencies

• Minimum of three (3) years relevant work experience
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to prioritise tasks and work effectively with minimal supervision
• Strong technical reporting and documentation skills
• Ability to work collaboratively within a team environment
• Commitment to continuous learning and systems improvement

What We Offer

• Competitive remuneration package
• Professional and collaborative work environment
• Opportunities for continuous learning and career development
• Exposure to modern institutional IT systems and technologies

Application Procedure

Interested applicants should submit the following documents:

• Detailed Application Letter
• Comprehensive Curriculum Vitae
• Copies of relevant academic and professional certificates

Applicants should also arrange for letters of recommendation to be submitted directly by their current or immediate past supervisors listed in their CVs.

Submission of Applications

Applications should be addressed to:

The Secretary of the Institute
Ghana Institute of Management and Public Administration (GIMPA)
P. O. Box AH 50
Achimota, Accra, Ghana

How to Apply

Apply online by clicking on the application button.

Application Deadline

 30 May 2026.