Restaurant / Bar Supervisor (Full-Time)

Company: Rock City Hotel
Location: Kwahu Nkwatia, Ghana
Application Deadline: 30 April 2026

Company Profile

Rock City Hotel is a premier hospitality destination in Kwahu Nkwatia, renowned for its exceptional accommodation, dining, and leisure experiences. The hotel is committed to delivering outstanding service, creating memorable guest experiences, and maintaining the highest standards in hospitality.

Role Overview

The Restaurant / Bar Supervisor leads daily food and beverage operations, ensuring exceptional service delivery and a high-quality guest experience. This role oversees service staff, maintains operational standards, and ensures smooth coordination between the kitchen, bar, and service teams.

Key Responsibilities

• Supervise daily restaurant and bar operations to ensure efficient and high-quality service.
• Lead, train, and motivate service staff to deliver excellent customer experiences.
• Monitor guest satisfaction and promptly address inquiries, feedback, and complaints.
• Ensure proper setup, cleanliness, and presentation of dining and bar areas.
• Coordinate with kitchen and bar teams to ensure timely and accurate order delivery.
• Monitor inventory levels, stock usage, and coordinate replenishment of supplies.
• Enforce compliance with food safety, hygiene, and health regulations.
• Support scheduling, shift planning, and staff performance management.
• Maintain accurate records of sales, stock, and operational activities.

Key Success Factors

• High levels of guest satisfaction and repeat patronage.
• Smooth and efficient restaurant and bar operations.
• Strong team performance and service consistency.
• Compliance with hygiene, safety, and quality standards.
• Effective coordination between service and kitchen teams.

Qualifications, Experience & Skills

Education

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is an advantage.

Experience

• Minimum of 2–4 years of experience in hospitality or a related field.
• Previous experience in restaurant or bar supervision is an advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent customer service and interpersonal abilities.
• Good organizational and multitasking skills.
• Strong problem-solving and decision-making capabilities.
• Knowledge of food safety and hygiene standards.
• High level of professionalism and attention to detail.

How to Apply

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